Our Commitment:

In fulfilling our mission, Assured Automotive strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities.

We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other participants.

Support Persons:

Support people are allowed to accompany the person with a disability anywhere the person is going on our premises.

Emergency Evacuation Procedures:

If you require accommodation in the event of an emergency evacuation, please notify the receptionist or the person you are meeting with.

Feedback Process:

The ultimate goal of Assured Automotive is to meet and surpass expectations while serving clients with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Assured Automotive provides products, goods, and services to people with disabilities can be made by:

• All feedback will be directed to our Customer Experience Manager @ 905-363-0125 x2006 or via email: AODA@assuredauto.ca
• Clients/customers will be responded to within 10 business days
• All information will remain confidential

Accessible Customer Service Policy:

A copy of Assured Automotive’s Accessibility Policy is available upon request. Please notify our Customer Experience Manager @ 905-363-0125 x2006 or via email: AODA@assuredauto.ca

Questions About This Policy:

This policy seeks to achieve service excellence to participants with disabilities. If anyone has a question about the policy or its purpose, an explanation or reply will be provided by our Customer Experience Manager @ 905-363-0125 x2006 or via email: AODA@assuredauto.ca